The team is not slow.Nobody has drawnthe line they run on.
I come in for one quarter, draw the operating line end to end, and hand it back with the people who run it already running it. I do not build a function and leave. I make the current one legible enough that it can be improved without me.
Operations, on loan · Milan / remote
How an engagement runs
Week 1
Sit in every recurring meeting. Ask nothing.
A map of where decisions actually get made
Week 2–3
Trace one order from request to invoice, by hand.
The list of handoffs nobody owns
Week 4–7
Rebuild the two worst handoffs with the people in them.
Two processes that survive a holiday
Week 8–11
Write it down in the words the team already uses.
An operating doc that gets read
Week 12
Hand over in front of the team, not in a deck.
A named owner for each line
When people call me
Headcount doubled and delivery got slower.
Almost never a capacity problem. It is usually two teams doing the same check and neither trusting the other's. I find the duplicate before anyone gets hired.
The founder is still the escalation path for everything.
We work out which decisions genuinely need them — normally three or four — and write the rest down as rules somebody else can apply.
A process exists but nobody follows it.
The process is wrong, not the people. I run it myself for a week and it becomes obvious where it breaks.
Where I have done this
Corsair Logistics
Ops lead through a warehouse move
2023–2024
Bellwether Foods
Order-to-invoice rebuild
2022–2023
Nordhaus Group
Interim COO, two quarters
2021–2022
Atlante Retail
Head of Operations
2016–2021
One line from someone who handed you a real problem.
Send me the name — I will set it.
How the time is bought
Full engagement
12 weeks · 2 days a week
Ends with a handover, not a renewal conversation
The trace
3 weeks · fixed
One process, followed end to end. You keep the map either way
Standing hour
Weekly · rolling
For teams who have the doc and want a second read
Bring me the process nobody wants to explain.
Ines MarchettiMilan / remotehello@example.com